Refund policy

30-Day Happy-Dog Guarantee

We want your dog to love their new toy. If your dog isn't into it, contact us within 30 days of delivery and we'll help you with a refund.

How to request a refund
1. Email us at support.oramochipets@gmail.com with your order number.
2. Tell us briefly what went wrong. For damaged or faulty items, please include a photo or short video.
3. We'll reply within 2 business days with the next steps. If we ask you to return the item, we'll send you the return instructions and address. Please don't send items back without contacting us first.

Damaged, faulty or wrong items
If your order arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery. We'll send a free replacement or give you a full refund, at no extra cost to you.

Refunds
Once your refund is approved, it's issued to your original payment method. Depending on your bank or card provider, it can take 5–10 business days to show up.

Things we can't refund
- Requests made more than 30 days after delivery
- Damage caused by heavy chewing or misuse (our toys are plush toys and are not indestructible)

Order cancellations
You can cancel your order for a full refund before it ships. Email us as soon as possible with your order number.

Questions? Email us any time at support.oramochipets@gmail.com.