FAQ

Shipping

How much is shipping?
Orders of US$60 or more ship free. Orders under US$60 have a flat US$9.99 fee for standard tracked shipping.

How long does delivery take?
Orders usually arrive within 7–14 business days. Delivery can take a little longer during peak seasons or customs delays.

Do I get a tracking number?
Yes. Every order ships with tracking. You'll get an email with your tracking number once your order ships. You can also track your order here.

Where do you ship?
The United States, Canada, the United Kingdom, Australia, New Zealand and selected countries in Europe and Asia. Available countries are shown at checkout.

Will I pay import duties?
For orders outside the United States, your country may charge import duties or taxes. These aren't included in our prices.

Our toys

How does the Wiggle Crocodile work?
Tap it or bite it and its tail wags for about 15 seconds. It also squeaks on every bite.

How do I charge the crocodile?
Open the hook-and-loop pocket at the top of the belly, just under the float ring, and charge the motor with the included USB-C cable. There's an ON/OFF switch to save battery.

Can I wash the toys?
Yes. Take the motor out first, then hand-wash the plush cover in cool water and let it air-dry completely before putting the motor back.

Can I buy the hedgehog costumes on their own?
The Spider and Hermit Crab costumes are add-ons for the Bouncy Hedgehog, so they can only be added to an order that includes the hedgehog.

Are your toys indestructible?
No dog toy is. Our toys are plush and made for supervised play. They're not recommended for heavy power chewers. Check the toy regularly and remove it if it gets damaged.

Returns & refunds

What if my dog doesn't like it?
Contact us within 30 days of delivery and we'll help you with a refund. Please email us before sending anything back.

What if my order arrives damaged or faulty?
Email us within 30 days of delivery with a photo or short video, and we'll send a free replacement or give you a full refund.

Read the full Refund Policy and Shipping Policy.